faq

faq

WHAT IS IT

BIKENBIKE is an online platform selling and sharing trips and excursions by bicycle in Italy and abroad. Bikenbike doesn’t organize cycling trips but it matches cycling touristic supply with demand.
Users can propose or take part in trips or excursions by bicycle in Italy and abroad, choosing between tours published by private Bike Ambassadors (bicycle lovers)  or by Bike Ambassador Pros who are professionals in the field (associations, tour operators and cycle guides).

WHY BIKENBIKE WAS CREATED

BIKENBIKE was created due to the need to connect cycling tourism lovers through a social platform where like-minded people can find cycle events suited to their capabilities and make new friends as well.
Bikenbike helps bicycle lovers to meet inside a COMMUNITY without directly organizing the events proposed on its platform. It allows Bike Tourists to contact, through a built-in messaging system, Bike Ambassadors to find out more information about the trips/excursions available before deciding if they want to book and take part.

WHO IS IT FOR

Bikenbike will appeal to all bike lovers and to those who are looking to start pedalling. BIKENBIKE’s users are not just experienced cyclists who want to share an excursion by Mtb that requires physical training and a good level of confidence in cycling but also curious people, who love visiting new places and want to do it by bicycle. They are also people who wish to travel by bike but don’t have anyone to do it with. They are bicycle lovers who wish to transform their hobby into a profitable activity. They are also professionals who wish to increase their client base and become more visible on the web.

HOW TO REGISTER

You can register for free on the platform creating a profile as a Bike Tourist, a Bike Ambassador or a Bike Ambassador PRO.

WHAT IS A BIKE TOURIST?

The bike tourist is the demand, a person who already loves cycling or who wants to experience cycle tourism and is looking for cycling tour proposals or new friendships inside the BIKENBIKE community.

WHAT IS A BIKE AMBASSADOR?

A bike ambassador is the offer, they can be a Bike Ambassador Pro who is a professional (a tour operator, an association or a cycling tour guide) or someone passionate about cycling who wishes to share their passion with the community and meet new friends.

REGISTRATION AS BIKE TOURIST AND PRIVATE BIKE AMBASSADOR

Anyone who registers on BIKENBIKE becomes a Bike tourists through a normal registration procedure(creating an account directly on the platform, inserting username, email and other personal details or login through their Facebook profile thus creating a user profile automatically when accessing the platform for the first time. Data collected through this last procedure is the main information included in all Facebook profiles, which are email, user name and profile photo.

Once registered as Bike Tourist, anyone can become a private Bike Ambassador by simply publishing a tour or excursion accessing into the “Publish tour” section  in the home page.

The platform users registered as private Bike Ambassadors, who can however participate to  tour/excursion offered by other Bike Ambassador  and have to identify themselves as person, are not professionals in the tourism field nor associations or tuorist guide but simply people passionate about cycling tourism  want to share their passion with other users and have new experiences by bicycle.

You can be a private Bike Ambassador to propose a tour even if you don’t have any qualifications. The private Bike Ambassador can decide, at his complete discretion, if to ask for a small fee for the trip/excursion as ”recognition” for the idea of the shared trip/excursion.  They won’t act as tourist guides, they don’t book transport or places to sleep. They can't charge any services (such as bike rent, luggage transportation ect) but they can give information on eventual service usefull for the trip. They can also decide to propose to the Community tours or trips for free.

In any case, the fee can not exceed 5.000 Euros which is by law the maximum amount of money you can earn a year for casual work.

The BIKENBIKE platform does not, at least in the initial phase, get any percentage of the fee that is requested by the private Bike Ambassador and the payment of this fee occurs through channels completely dissociated from the web platform, channels agreed directly with the private Ambassador and the Bike Tourist (for example: cash, bank transfer, etc.).

REGISTRATION AS BIKE AMBASSADOR PRO

Ambassador Pro (Agency/Association/Guide) users must contact BIKENBIKE to register and must sign a contract between BIKENBIKE SRL and the Bike Ambassador PRO.  Then BIKENBIKE will create a profile for the Ambassador Bike Pro. The Ambassador Bike Pro will then receive the credentials to access the dashboard and to organize and publish its cycling tourism proposals.

HOW IT WORKS FOR THE BIKE TOURIST

The bike tourist will find on the website a search bar where they can insert the desired destination for their trip by bike or for an excursion organized around their city.

The offer includes proposals from all over the world presented as trip data forms with an explanation of the trip.  It is also possible to see the profiles of the people who have already booked as well as the Bike Ambassador’s profile (including any feedback related to previous trips).

PAYMENT

Publishing a classified trip is completely free for Bike Ambassadors (either private or PRO).

RELATIONS AMONGST BIKE AMBASSADORS PRO AND BIKE TOURISTS

The Bike Tourist will pay 25% via PayPal as a deposit when they book a trip/excursion. The expenses for the transaction managed by PayPal are at the expense of the Bike Tourist.

When booked, the system will generate two emails with the info regarding the tour:

  • one email for the Bike Tourist with the Bike Ambassador PRO’s data who will contact them for the payment.
  • one email for the Bike Ambassador PRO with the Bike Tourist’s details so that the Bike Ambassador PRO can contact them for the payment.


The final 75% balance will be paid directly to the Bike Ambassador Pro based on their indications.

INTERACTION BETWEEN PRIVATE BIKE AMBASSADORS AND BIKE TOURISTS 

At the moment, the BIKENBIKE platform does not get any percentage of the fee charged by private Bike Ambassadors and the transactions between private Bike Ambassador and Bike Tourist will happen outside the platform following the stated methods indicated by the Bike Ambassador. .
Both Bike Ambassadors (pro/private) and Bike Tourists will receive an email confirming the booking.

COMMUNICATION BETWEEN THE BIKE TOURIST AND THE BIKE AMBASSADOR

The Bike Tourist user can contact a private Bike Ambassador or a Bike Ambassador PRO even before booking the tour. The Bike Ambassador answers directly to them and does not start a conversation with the other the Bike Tourists on the platform. When a tour is booked, both the Bike Ambassador and the Bike Tourist will receive an confirmation email with the tour and contact details and they will be able to use the messaging service on the platform for any communication.

IS IT SAFE?

BIKENBIKE wants to look after its community and its aim is to keep it safe and promote respect to others. Through the collection of personal information in the user profiles, the checking of information inserted by users (email, telephone number, Facebook profile, etc) and above all through the feedback system, BIKENBIKE guarantees trust and security.
It will be also be possible to publish photos and links to videos, related to the experiences had via the platform.

Detailed profiles: the profile allows the user to create a reputation inside the community, making it easy to get to know each other and increase the possibility of finding the right companions for a trip. In the personal profile, information regarding the experiences of the user with BIKENBIKE is also present.
Need help? A multilingual customer service is available during office hours via a contact form. 

IS IT POSSIBLE TO CANCEL YOUR REGISTRATION?

Of course, you just have to click the button “CANCEL ME” present in your personal profile.

HOW CAN I GET MORE INFORMATION REGARDING A TRIP/EXCURSION?

In order to have more information about a trip/excursion you just have to contact the Bike Ambassador who is organizing it. On the offer pages there is a button “contact” that will allow you to directly send those organizing the trip a message..

HOW CAN I LEAVE A REVIEW?

Select the trip that you want to review, at the end of the trip data form, you will find a form that allows you to do that.
You can vote and write your review only after you have taken part in the trip.

WHAT HAPPENS IF THE BOOKING IS CANCELLED

In case of cancellation, BIKENBIKE will notify all parties via email.

The Bike Tourist and the Bike Ambassador PRO can manage the cancellation between themselves independently following the instructions of the Bike Ambassador PRO.

In all cases, BIKENBIKE keeps the 10% service charge that has already been paid.